We always try our best to make the custom process simple.

1. Locate the product you want: select your preferred product from our multiple collections. Each of our collections is a different product (fabric). Click the product link you like.
2. Customize your product: finish your custom selections in product page, such as color, size, header style, or other selections. Remember to choose the quantity you need.
3. Double check your selections: Review your products in cart. Adjust the quantity or remove any product if you need.
4. Check out: click "Check Out" to proceed. Fill in your shipping address and enter your payment information. Once everything is set, simply finish the payment.

Now you have successfully placed you custom order! You will receive a confirmation email regarding the quantity and color of your order. For more detailed information, please contact our agents through support@homerilla.com

Yes. To request a modification, please contact our support team via Inbox or email at Support@homerilla.com.

Order modifications are supported under the following conditions:

Free Modification: You can request changes to your order for free within 24 hours of placing it.

Paid Modification: If the 24-hour window has passed but the order has not yet been shipped, a 50% modification fee will apply.

No Modification: Unfortunately, once your order has been shipped, we are unable to make any changes.

For all standard products (sample, curtain rods), orders can be cancelled for a full refund at any time before the order is shipped. Once shipped, you will be advised of the tracking number.

For all made-to-order items

Orders cancelled within 24 hours of order confirmation are eligible for a full refund.

Orders cancelled after production begins can be cancelled. However, we can only refund 50% as the production costs have already been incurred.

Your order is not accepted to be cancelled once it is shipped out.

You can check your order history through your own account page here→

If you would like a detailed order page file, please contact support@homerilla.com.

We can be reached at support@homerilla.com.

We will reply within 24 hours.

Thank you for contacting Homerilla! We appreciate your interest in our products.

Due to time zone differences, we are unable to make phone calls at the moment. However, we are more than happy to assist you with any questions or concerns you may have via email.

Please feel free to reply to support@homerilla.com with your inquiries, and we will respond as soon as possible.

If your order has not yet shipped: Please contact us immediately at support@homerilla.com with your order number and updated details. We will help you make changes.

If your order has already been shipped: Unfortunately, we cannot modify the address or phone number once the package is in transit. You may contact the carrier directly (e.g., DHL, FedEx) upon receiving the tracking information to inquire about possible delivery options.

Please contact support@homerilla.com with your questions. Our team will do our best to find a perfect solution for you and will minimise your additional cost.

We offer two types of discounts: amount-off discounts and percentage discounts.

Once your order amount reaches the threshold, the amount-off discount will be applied automatically. You can also enter any discount code you have obtained from any channel in the discount field.

For retailers/designers: Yes! We offer a Trade Program with complimentary samples and long-term discounts for qualified professionals.

Apply here→

For influencers: Interested in collaboration? Reach out to us via Instagram @homerilla_official to discuss partnership opportunities! Let us know if you'd like tailored versions for different platforms (e.g., website FAQ, Instagram bio).

Custom products usually take 7-10 business days to prepare and 5-10 business days for delivery.

The shipping method varies depending on the product:

• Custom Curtains: We ship via DHL, with a standard delivery time of 3-5 business days.
• Custom Roller Shades: The carrier is selected based on the specific length and shipping requirements of your order. We typically use USPS, UPS, or DHL for the most efficient and reliable service. The estimated delivery time and chosen carrier will be provided in your order confirmation and tracking details. Usually it takes 3-7 Business days

We want to assure you that our custom products are shipped under DDP (Delivered Duty Paid) terms. This means the price you paid at checkout is all-inclusive, which covering the product, shipping, and any applicable import taxes or tariffs. You will not need to pay any extra fees upon delivery.

If you receive any notification (from the carrier or customs) requesting payment of tariffs while tracking your parcel, please contact us through support@homerilla.com. Our company will handle any required payments directly. You do not need to worry about additional charges.

Measure tool→
If you have a track rod, the length will be chosen according to the length of the track rod to the floor.
You may find a very detailed measurement guide through here→

If something is not sure, please don't hesitate to contact us. Our professional agents will recommend the right size for you.

Our curtains are priced per panel. When you select the quantity of 1, there will be 1 panel in your order.

We know that lighting, screens, and real-life settings can greatly affect how a color appears. Which is why we always encourage customers to order physical Sample Books before making a final decision. It’s the way to be more confident in a color choice.

Memory training is a crucial technique that helps your curtains keep their shape and pleats looking neat. By giving the fabric a "memory", your curtains will maintain their elegant appearance whether they’re open or closed, adding sophistication to any room.

Find more details through here→

The width you selected is same as the final product width.

When it comes to pleated curtains, the panel width refers to the width with pre-set pleats, and typically requires 1.6X-2.2X fabric usage to create pleats and folds.

Furthermore, the panel width is measured from the left pleat end to the right pleat end rather than from the left curtain side hem to the right curtain side hem.

Typically, the stacking width makes up 20% of the ordered width. We advise taking it into account when determining the appropriate rod length to ensure the window opening is fully visible when the drapery is opened.

Together with your parcel will include enough hooks and rings to hang up on the curtain rod.

For roller metal hooks, curtain rod and track, please shop separately.

When using pleated header styles like pinch pleat, inverted pleated box, ensure that the maximum finished curtain width without seam is 56 inches for curtain lengths above 108 inches. For lengths below 108 inches, there is no requirement for a seam, irrespective of the finished width.

However, if the finished width exceeds this limit, it will be necessary to use double-width curtains with a vertical seam.

We do not recommend adding memory training to header styles such as inverted box pleat, rod pocket, grommet, 4-in-1, back tab, and back top.

These styles are specifically designed to hold their shape through their construction and attachment method, making memory training unnecessary.

180 inches Width; 236 inches Length.

Curtains that exceed this maximum size are not eligible for memory training.

You may find a very detailed introduction through here→

View our instructions on How to Install Pinch Pleat Curtains.

View our instructions on How to Install Soft Top Curtains.

We have different fabrics and different styles, including Curtains, Shades, and Blinds. These are our most popular styles, you can choose whichever you’d like.

Lille Linen curtains→

Vol velvet curtains→

Windsor jacquard curtains→

Sheer curtains→

Lille roman shades→

Due to the higher measurement requirements for irregularly shaped windows and sloped ceilings, you can send photos to our email at support@homerilla.com, along with your ideas. We will also design multiple solutions for you to choose from and guide you on which parts to measure.

Generally, the length of curtains depends on the position of the curtain rod.

Measure the length from the curtain rod to the floor, then subtract 2 inches to get the curtain length. This ensures the curtains don’t drag on the floor.

If you prefer curtains that puddle on the floor, you can add an appropriate length to the measurement from the curtain rod to the floor, so the curtains drape more naturally and fully on the floor.

Mounting the curtain rod close to the ceiling (rather than right above the window frame) is a classic trick to enhance the visual sense of space in a room. The core principle is to guide the eye upward through vertical lines, making the room appear taller and more spacious visually.

Typically, light-filtering curtains are installed in living rooms and dining rooms to ensure ample sunlight. Blackout curtains are used in bedrooms for sound insulation, noise reduction, and to guarantee quality sleep.

Of course, if you’d like, you can install double-layer curtains: a sheer layer plus a blackout layer. During the day, you can use the sheer curtains to block visibility, and for afternoon naps, the blackout curtains can create a completely dark environment, so that your sleep won’t be disturbed by light.

Apologize we do not offer free sample swatches. You can get our sample book per collection through here→

You will need to purchase a set of sheer curtains, a set of blackout curtains, and a set of double-track/double-rod.

Curtains→

Double Track→

Double Curtain Rod→

When you receive the curtains, the color looks normal, but once hung up, it seems as if the color has changed. The core reason is the difference in observation environment and fabric state leading to changes in visual perception, not an actual color deviation of the curtains themselves:

First, the difference in light environment: When received, the light source is single and the fabric is folded or laid flat; once hung, the curtains are in an open space, and the mixed illumination of natural light or indoor lamps, even the reflected light from outdoor scenery, will alter the color presentation.

Second, the impact of fabric form and background: When folded, the fabric is smooth; when hung, folds create light and shadow, making the color appear darker or uneven. Additionally, when the curtains are installed next to walls or furniture, the background color sets off and amplifies tonal deviations.

The color perception of small pieces of fabric is weak, but when hung as a large area of color, subtle tonal differences become prominent, ultimately making people feel “the color has changed.”

Curtains with prints or patterns typically have length restrictions. Curtains longer than 100 inches require splicing two pieces of fabric together, and the patterns cannot be perfectly aligned. This is why length limits are imposed.

The most popular curtain heading style is the Pinch Pleat - Double, and we always recommend choosing this one. It glides smoothly when opening and closing, with relatively little impact from friction.

Additionally, this heading style is compatible with both standard curtain rods and tracks, making it suitable for a variety of scenarios.

Please check if your curtain rings are twisted 180 degrees. Twisted rings can cause the pleats to twist, making the curtains look uneven. Before hanging the curtains on the rod or track, ensure all pleats are aligned in the same direction. Proper installation will help the memory training effect show neatly.