Shipping
When can I expect to receive my order?
Customized Drapes Lead Time
DHL Express Shipping - ETA: 7-15 business days.
(Custom products production usually takes up to 7-10 business days; Shipping time 3-5 business days)
Holiday Season: 15-28 business Days
The shipping time provided on our website is a guide only and represents the time frame that 95% of orders are filled within.
If you require drapes by a certain date, please contact us at support@homerilla.com to confirm the time frame and order it in advance.
Once order(s) are shipped, you'll receive a tracking number to follow up with carrier.
Which countries do you ship to?
Mainly USA and Canada, if other countries you can contact us.
Can I indicate certain carrier?
No, we select and decide carrier according to destination country, order package weight etc. We work with FedEx, DHL and UPS which are high reputation carrier to ensure smooth delivery. We own direct carrier account to make sure shipping service is expected. We provide door to door service.
Where can't we ship to?
- We can't ship order to military address.
- We can't ship order to PO Box address.
- We only accept to ship to street, like office, home address.
Do I need to pay for shipping?
We offer FREE SHIPPING on ALL products across the US, Canada during spring sale!
How do I track your order?
We recommend monitoring your shipping updates. Once order was picked up by carrier, our system will send you email to advise tracking number. You may visit carrier offical website to mornitor your package. You are able to work with carrier to make appointment of delivery time.
Do I need to pay some duties or VAT ?
Yes, if there produce the duty and VAT. Any duties and VAT on your side.
And the fee of duties and VAT depend on the tax laws of your country.