Return & Refund Policy
At Homerilla, we take great pride in our fine craftsmanship, made-to-order quality, and attention to every detail. Our goal is to provide you not only with beautiful custom home furnishings, but also with a smooth and satisfying shopping experience from start to finish.
We kindly remind you to reach out to our support team first if you encounter any issues. We are always happy to assist and find the best possible solution together, before any dispute is opened.
We kindly remind you to reach out to our support team first if you encounter any issues. We are always happy to assist and find the best possible solution together, before any dispute is opened.
Because most of our products are custom-made to your specific measurements and fabric choices, we strongly recommend reviewing important details such as Header Style, Measurement Guide, and Memory Training carefully before placing your order.
We also encourage you to order Sample Books in advance to confirm color, texture, and opacity.
We also encourage you to order Sample Books in advance to confirm color, texture, and opacity.
We remain committed to achieving complete customer satisfaction through our 100% quality guarantee program. Your satisfaction means everything to us. Thank you for choosing Homerilla to be part of your home.
Return Policy
30 day satisfaction guarantee
Should you encounter any product discrepancies attributed to our operations - including sizing inaccuracies, color variations, or material defects (e.g., fabric fraying within 5 washes) - please notify us within 30 days of delivery. Our dedicated quality assurance team will initiate one of the following solutions at your choice.
- ✓ Full product remanufacture using premium-grade materials
- ✓ Customized adjustments to meet your specifications
- ✓ Alternative product replacement of equivalent value
If you're unhappy with the fabric, please notify us within 30 days of delivery. We'll provide:
- ✓ Complimentary fabric swatch samples
- ✓ Product remake using your selected material
- ✓ Potential remanufacturing fee to cover production costs & shipping costs
If the product doesn't fit correctly due to inaccurate measurements provided by the customer, please contact our customer care team within 30 days of delivery. Our specialists will:
- ✓ Conduct a detailed analysis of the sizing mismatch
- ✓ Collaborate with you to develop personalized adjustment solutions
- ✓ Provide expert guidance on optimal sizing for future purchases
Return Time Limit:
- Any reasonable return request will be accepted and handled within 30 days upon your receipt. Overdue return request might be rejected. We remind you to check the products as soon as you receive them.
Return Shipping Address:
- Once return request was approved, you will be provided with return shipping address by email.
The shipping cost of returns:
- If the return is due to our error (e.g., incorrect product, quality issue), we will issue a full refund. For returns resulting from buyer-related issues (e.g., dissatisfaction, incorrect order), the buyer is responsible for return shipping costs. No restocking or administrative fees will be charged to consumers for returns.
Refund:
- Once you send back returned products, please email at support@homerilla.com to advise us with trackable tracking number, we shall handle refund after inspection within 3-5 days upon receipt. Refunded amount will be back to you original payment method card, and it normally need 3-7 days to reflect on your credit card.
Package Lost
- For some reason, if your package is lost during transportation, we will contact the logistics as soon as possible to find your package. However, if it cannot be found, we will arrange for you to resend the order.
Please contact our Customer service at support@homerilla.com to get more information you need.