Return & Refund Policy
Cancellation Policy
For all standard products (sample, curtain rods), orders can be cancelled for a full refund at any time before the order is shipped. Once shipped, you will be advised of the tracking number.
For all made-to-order items
Orders cancelled within 24 hours of payment confirmation are eligible for a full refund.
Orders cancelled after production begins can be cancelled, but we can only offer you a 30% refund of your order.
Your order is not accepted to be cancelled once it was sent out.
The shipping cost of returns (Only for Curtain Rods)
Depending on the reason for return, once your return is approved, you may be responsible for return shipping costs. We will refund you the products cost when we receive the returns.
Refunded products cost = Order amount - (Handling + Packing +Shipping Fee), that account for 30% of order amount. Finally you get refund amount, 70% of order amount.
Return Shipping Address
Once return request was approved, you will be provided with return shipping address by email.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Please contact our Customer service at service@homerilla.com to get more information you need.
Returns (if applicable)
Since curtains are made by our several workers and specially customized for you according to your preference, which cannot be applied to other customers, generally we don’t accept return except for quality issues.
If there are quality issues like wrong size, wrong color and other issues due to our wrong product, please contact us in 30 days, we will remake new curtains for you, or modify the issues in another way to make you satisfied.
If your incorrectly measured your window/door and receive the curtains that don’t fit perfectly, just contact us and we will work with you to find the best solution to remedy. We could give you 20% off on purchasing a second set. (Only valid within 30 days after receiving your first order)
If there are quality issues like wrong size, wrong color and other issues due to our wrong product, please contact us in 30 days, we will remake new curtains for you, or modify the issues in another way to make you satisfied.
If your incorrectly measured your window/door and receive the curtains that don’t fit perfectly, just contact us and we will work with you to find the best solution to remedy. We could give you 20% off on purchasing a second set. (Only valid within 30 days after receiving your first order)
Can I Return?
Fabric swatches and sample booklets are not returnable.
Drapes are made to measure products, we can't accept return if products are made matching your original order details.
Fabric swatches and sample booklets are not returnable.
Drapes are made to measure products, we can't accept return if products are made matching your original order details.
Non-returnable/Non-refundable:
The following conditions do not qualify for return/refund for Ready-Made or Made-to-Order drapes.
Refunds (Only for Curtain Rods)
The following conditions do not qualify for return/refund for Ready-Made or Made-to-Order drapes.
- Misunderstood the image of the product.
- Items do not fit properly but were made accurately.
- Drapes are too heavy.
- Not the color you wanted.
- Change of mind / No longer wants it.
- Not the quality you wanted.
- Ordered the wrong item by mistake.
- Wrong size. Tolerance size within +/- 1 inch is treated as industry acceptable.
- Order come later than expected.
- Item were ordered by mistake.
- Incorrect measurement.
- Color variation due to fabric dye lot that naturally occurs (reasonable color differences are allowed between the sample booklets and the finished drapery).
- Color variation due to adding a liner (compare lined drapes vs unlined).
- Color variation due to adding different liners to the same color curtain.
- Shading rate is not expected.
Refunds (Only for Curtain Rods)
Once you send back returned products, please email at service@homerilla.com to advise us with trackable tracking number, we shall handle refund after inspection within 3-5 days upon receipt. Refunded amount will be back to you original payment method card, and it normally need 3-7 days to reflect on your credit card.
The shipping cost of returns (Only for Curtain Rods)
Depending on the reason for return, once your return is approved, you may be responsible for return shipping costs. We will refund you the products cost when we receive the returns.
Refunded products cost = Order amount - (Handling + Packing +Shipping Fee), that account for 30% of order amount. Finally you get refund amount, 70% of order amount.
Package Lost
For some reason, if your package is lost during transportation, we will contact the logistics as soon as possible to find your package. However, if it cannot be found, we will arrange for you to resend the order. Please know that we do not accept refunds in these cases.
For some reason, if your package is lost during transportation, we will contact the logistics as soon as possible to find your package. However, if it cannot be found, we will arrange for you to resend the order. Please know that we do not accept refunds in these cases.
Return Shipping Address
Once return request was approved, you will be provided with return shipping address by email.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@homerilla.com.
Please contact our Customer service at service@homerilla.com to get more information you need.
