Return & Refund Policy
Returns (if applicable)
Since curtains are made by our several workers and specially customized for you according to your preference, which cannot be applied to other customers, generally we don’t accept return except for quality issues. If you are not satisfied with your custom curtains and want to return within the 30 days after receiving the order, we could only give you a partial refund that is 30% of your order price.
If there are quality issues like wrong size, wrong color and other issues due to our wrong product, please contact us in 30 days, we will remake new curtains for you, or modify the issues in another way to make you satisfied.
If your incorrectly measured your window/door and receive the curtains that don’t fit perfectly, just contact us and we will work with you to find the best solution to remedy, such as you received a wider panel, then we may cut it down in width to best match your window/door. But if it’s an issue that cannot be remedied such as curtains are too narrow or too short, or you need to change a different fabric, we could give you 50% off on purchasing a second set. (Only valid within 30 days after receiving your first order)
Since curtains are made by our several workers and specially customized for you according to your preference, which cannot be applied to other customers, generally we don’t accept return except for quality issues. If you are not satisfied with your custom curtains and want to return within the 30 days after receiving the order, we could only give you a partial refund that is 30% of your order price.
If there are quality issues like wrong size, wrong color and other issues due to our wrong product, please contact us in 30 days, we will remake new curtains for you, or modify the issues in another way to make you satisfied.
If your incorrectly measured your window/door and receive the curtains that don’t fit perfectly, just contact us and we will work with you to find the best solution to remedy, such as you received a wider panel, then we may cut it down in width to best match your window/door. But if it’s an issue that cannot be remedied such as curtains are too narrow or too short, or you need to change a different fabric, we could give you 50% off on purchasing a second set. (Only valid within 30 days after receiving your first order)
Can I Return?
Fabric swatches and sample booklets are not returnable.
Drapes are made to measure products, we can't accept return if products are made matching your original order details.
Fabric swatches and sample booklets are not returnable.
Drapes are made to measure products, we can't accept return if products are made matching your original order details.
Non-returnable:
The following conditions do not qualify for return for Ready-Made or Made-to-Order drapes.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
The shipping cost of returns (if applicable)
For quality issues, all return shipping costs will be borne by Homerilla. Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
The following conditions do not qualify for return for Ready-Made or Made-to-Order drapes.
- Misunderstood the image of the product.
- Items do not fit properly but were made accurately.
- Drapes are too heavy.
- Not the color you wanted.
- Change of mind / No longer wants it.
- Not the quality you wanted.
- Ordered the wrong item by mistake.
- Wrong size. Tolerance size within +/- 1 inch is treated as industry acceptable.
- Order come later than expected.
- Item were ordered by mistake.
- Incorrect measurement.
- Color variation due to fabric dye lot that naturally occurs (reasonable color differences are allowed between the sample booklets and the finished drapery).
- Color variation due to adding a liner (compare lined drapes vs unlined).
- Color variation due to adding different liners to the same color curtain.
- Shading rate is not expected.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
The shipping cost of returns (if applicable)
For quality issues, all return shipping costs will be borne by Homerilla. Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@homerilla.com.
Please contact our Customer service at service@homerilla.com to get more information you need.
